Saxton is the most current male of the Hale family to take up the reins of Mann Co. since Zephaniah Mann left its ownership to loyal aide and tracker Barnabas Hale in his last will and testament. His boisterous presence is felt in all areas of the company, from the slogan "We sell products and get in fights" to Gorilla Wrestling Fridays – his attempt at employee morale building. He also fills out customer forms with tick-boxes to either intimidate any product-thieving rivals or commend new inventors submitting a new product idea to him. His inspiring image is also featured on numerous Mann Co. catalogs and promotional materials. He is known (and feared) for his belief in handling customer service issues personally, with his official policy being: "If you aren't 100% satisfied with our product line, you can take it up with me!"
Depicted most commonly as an antihero of the Team Fortress 2 universe, he is often called upon for jobs involving brute force. The community has granted him his own game mode in Team Fortress 2 mentioned as "VS. Saxton Hale" or "Saxton Hale Arena", in which one player controls the overpowered Saxton Hale and fights the rest of the players on the server with his fatal fists.